Chris -- Yes, I found that my HP6122 showed up as an unknown device when I selected show hidden devices. So I uninstalled it, then restarted my PC and verifyed that is was absent from the device list, again selecting show hidden devices. Next, with my printer NOT connected to my PC, I followed the instructions to the letter on installing the substitute printer driver, which in my case is a deskjet 990c. However, as in past attempts, the HP990c is not listed among the available HP printer drivers. I combed through the list many times to verify it was not listed.
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September 2018
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